Question 1

How do I book a tour?

Accepted Answer

Pick a departure and pay a 20% deposit through WeTravel's secure checkout, or send us your dates and we'll build a private itinerary first. The balance is due 30 days before departure.

Question 2

Can I change or cancel my booking?

Accepted Answer

Date changes are free until 30 days before departure. Cancellation terms are shown at checkout — and we're flexible when flights or visas go sideways.

Question 3

Is this a group tour or private?

Accepted Answer

Private. Your group travels with its own guide and driver, on your dates. A minimum of 2 travelers is required — solo travelers are welcome, just contact us first.

Question 4

Do you offer Japanese-speaking guides?

Accepted Answer

Yes — Japanese-speaking guiding and trip support are available on request. Tell us when you inquire so we can confirm availability for your dates.

Question 5

What vehicles do you use?

Accepted Answer

Depending on group size and comfort level: Purgon, Starex, Hiace or Alphard — all driven by our own experienced drivers.

Question 6

What is the food like?

Accepted Answer

All meals are included: ger camp meals, home cooking with host families, and local restaurants. Vegetarian and other diets are easy to arrange — tell us when booking.

Question 7

What are showers and toilets like?

Accepted Answer

Tourist ger camps have hot showers and western toilets. On family-stay nights it's simpler — a wash basin and an outdoor latrine. We plan the route so a real shower is never far away.

Question 8

How long are the driving days?

Accepted Answer

Countryside distances are real: 3–6 hours on driving days, broken up with stops. The Gobi Short Escape uses domestic flights to skip the longest drives.

Question 9

Can children join?

Accepted Answer

Absolutely — families are some of our favourite groups. We adjust riding times, driving blocks and menus for kids; travellers from 4 years up have loved these trips.

Question 10

Do I need a visa?

Accepted Answer

Many nationalities enter visa-free for 30–90 days (US, Japan, Korea, much of Europe). Check with your nearest Mongolian embassy — and we'll send any booking letters you need.

Question 11

Do I need travel insurance?

Accepted Answer

Yes — insurance is required, and medical-evacuation cover is strongly recommended for remote areas.

Question 12

What should I pack?

Accepted Answer

Layers: warm fleece and windproof shell even in summer, sun hat, sturdy shoes, headlamp, power bank, sunscreen. Full packing list in our Travel Tips.

Question 13

Do I need riding experience for horse tours?

Accepted Answer

No for Terelj — Mongol horses are calm and wranglers stay with you. For longer treks, confident-beginner level or above is best.

常见问题

Booking & payment

On the tour

Preparation

准备好规划您的蒙古之旅了吗？