Question 1

How do I book a tour?

Accepted Answer

Pick a departure and pay a 20% deposit through Bokun's secure checkout, or send us your dates and we'll build a private itinerary first. The balance is due 30 days before departure.

Question 2

Can I change or cancel my booking?

Accepted Answer

Date changes are free until 30 days before departure. Cancellation terms are shown at checkout — and we're flexible when flights or visas go sideways.

Question 3

Is this a group tour or private?

Accepted Answer

This is a small-group tour with a flexible group size. You’ll travel with a guide and driver on the dates you choose and you might be joined by other travelers. If you would like a guaranteed private tour, please contact us directly. We can arrange a private trip with a custom itinerary to suit your preferences and dates. There is no minimum number of travelers required to book. Solo travelers are welcome.

Question 4

Do you offer Japanese-speaking guides?

Accepted Answer

Yes — Japanese-speaking guiding and trip support are available on request. Tell us when you inquire so we can confirm availability for your dates.

Question 5

What vehicles do you use?

Accepted Answer

Depending on group size and comfort level: Purgon, Starex, Hiace or Alphard — all driven by our own experienced drivers.

Question 6

What is the food like?

Accepted Answer

All meals are included: ger camp meals, home cooking with host families, and local restaurants. Vegetarian and other diets can be arranged, tell us when booking.

Question 7

What are showers and toilets like?

Accepted Answer

Tourist ger camps have hot showers and western toilets. On family-stay nights it's simpler, a wash basin and an outdoor toilets. We plan the route so a real shower is never far away.

Question 8

Can children join?

Accepted Answer

Absolutely — families are some of our favourite groups. We adjust riding times, driving blocks and menus for kids; travellers from 4 years up have loved these trips.

Question 9

Do I need a visa?

Accepted Answer

Many nationalities enter visa-free for 30–90 days (US, Japan, Korea, much of Europe). Check with your nearest Mongolian embassy and we'll send any booking letters you need.

Question 10

Do I need travel insurance?

Accepted Answer

Yes — insurance is required, and medical-evacuation cover is strongly recommended for remote areas.

Question 11

What should I pack?

Accepted Answer

Layers: warm fleece and windproof shell even in summer, sun hat, sturdy shoes, headlamp, power bank, sunscreen. Full packing list in our Travel Tips.

Question 12

Do I need riding experience for horse tours?

Accepted Answer

Not for short horse ride as guides will stay with you and guide you. For longer treks, confident-beginner level or above is best.

Frequently asked questions

Booking & payment

On the tour

Preparation

Ready to plan your Mongolia adventure?